PRIMERICA ONLINE POL

Primerica Online (POL) is an intranet website that provides sales representatives with access to tools and resources to help them grow their businesses. A Full-Service subscription to POL is required to access its full range of information and functionality.

What is Primerica Online?

With Primerica Online (POL), you get access to:

  • The latest company announcements updated daily.
  • Success stories of Primerica Representatives climbing their way to the top.
  • Video clips from company broadcasts, trips and conferences.
  • Training and tips from top leaders in the Company.
  • Details about the financial solutions we offer.
  • Information on how to get your business processed.
  • Rankings in all company competitions.
  • Business and marketing materials available to order and so much more!

Register for POL today and see what it’s all about!

Service Levels and Pricing

Service LevelMonthly Fees
TitleUnited StatesCanada
Full Service

Available to all Representatives
Below REG25.0028.00
REG, SRL
and PRL
40.0044.80
RVP
& above
75.0084.00
FIC
100K
150.00168.00
POL Only

Available to all Reps below RVP
Below RVP20.0022.40
Limited POL

Available to all Reps below RVP
No charge

Billing and Account Information

Payment at Registration

Depending on your service selection during registration, payment may be required to complete registration. You may pay by credit card or check/money order. If paying by check/money order, your service level will be set to Limited service until your payment is received and processed at the Home Office. When your payment is processed, your service level will be upgraded and the additional features of your selected service level will become available.

Notes:

  • There is no pro-ration of fees based on the registration date.
  • The current month’s service fee is always due in full.

Monthly Billing and Collection Process

When your POL account was created, it was assigned a bill day equal to the day of the month your account was created. Your account will be billed each month on this day unless your bill day is changed using the My Account tab in POL or you close your account.

Monthly billing for all paying subscriptions occurs monthly. At that time, the Company will automatically attempt to collect your monthly subscription fee using your preferred billing method. If you have not set a billing preference, the Company will attempt to collect the monthly fee from your earned commissions where you have a positive Net Financial Position (NFP) that is at least ten times the amount of the monthly service fee.

If the monthly subscription fee cannot be collected from your preferred billing method or from your earned commissions, service is immediately disconnected. To reconnect service, you must pay the monthly subscription fee in full. You may pay any outstanding fees online using a valid credit card, or by mailing a check or money order to the Billing Department address listed below.

Subscribers will receive a monthly statement accessible in Primerica Online under the My Account  View Statement link that shows amount billed and received. A statement will also be sent by email to your personal email address if you provide one.

Notes:

  • Billing preference can be set in Primerica Online under the My Account  Billing Preference link.
  • There is no pro-ration of fees based on the reconnection date. The current month’s service fee is always due in full on your bill day.
  • NFP can be found in the My POL  Business Tracking  Rep Profile  Rep Balances. Commission offsets of monthly service fees will appear in Section K of the Earned Commission Statement.

Disconnection / Reconnection

All fees must be paid in full on the account bill day. Service will be disconnected for all accounts with a balance due.

Disconnected users will be able to reconnect their service without an additional set up fee by logging into Primerica Online and paying online using a valid credit card, or by mailing a check or money order to the Billing Department address listed below within three months of the disconnection.

POL Billing Department Contact Information

Billing disputes must be submitted in writing within 60 days of the statement date for the month in question. You can submit disputes by fax, email, or by regular postal delivery. Clearly mark your payments with appropriate User ID.

Mailing AddressPhoneFaxEmail
POL Billing
1 Primerica Parkway
Duluth, Georgia 30099-0001
(888)
737-2255
(470)
564-7770
pol_billing@primerica.com

Transfers of Service

Transfers of service are not allowed.

System Requirements

EquipmentSystem Requirements
Web BrowsersFor best results, we recommend that you use one of the following supported browsers for Primerica Online, TurboApps and Virtual Base Shop:WindowsGoogle Chrome (Recommended)
Internet Explorer 11, non-compatibility modeApple MacSafari 6.0.5 or higher
Note:  Not all applications on POL are compatible with MACiPad TabletSafari (current production release for device)Android TabletGoogle Chrome (current production release for device)If you experience problems when using these supported browsers, please contact Tech Support for help with issue resolution at 888-737-2255.Third-Party WebsitesPrimerica Online provides access to several third-party websites (like Shareholder Account Manager – SAM), and we are working with the third parties to align our browser support. Most third-party sites should currently function under Internet Explorer 9, 10 or 11 in compatibility mode.Future SupportAlthough it’s not always possible, we will attempt to support new browser versions immediately upon their release as well as one version back. We do not support beta or pre-production releases of any browser.
Processor2 GHz or higher processor clock speed
RAM Memory2 GB or more of RAM
Display Adapter1024 x 768 or higher-resolution video adapter and monitor
Sound Card16 bit or better
Hard Drive5 GB of available hard disk space or more
ModemHIGHLY Recommended: For an optimal user experience, Broadband connectivity (i.e. DSL, Cable, T1 line, etc.) is highly recommended.
PrinterLaser printers are highly recommended for day-to-day use; color printers look great too, but are much slower.

Note: Vista drivers are not available for some printers.
ScannerScanners need to have the capability to scan directly to PDF output
Media DrivesCD-ROM or DVD drive
SoftwareAdobe Acrobat Reader and Microsoft PowerPoint Viewer

Cancel Life Policy

U.S. and National Benefit Life (NY) Clients:

To cancel a life insurance policy, the Policy Owner may either call Client Services at 1-800-257-4725 or send a written request. Written requests must be signed, dated and include the policy number. If a policy is being paid for by automatic bank drafts, it will take at least 5 business days to stop future drafts.

For PLIC Insurance policies, send written requests to:

Primerica Life
Attn: Cancellations
1 Primerica Parkway
Duluth, Georgia 30099-0001
Fax: 470-564-6454 – Attn: Cancellations

For NBL Insurance policies, send written requests to:

National Benefit Life
Administrative Office
P. O. Box 100036
Duluth, Georgia 30096-0090
Fax: 470-564-6454 – Attn: Cancellations

Canada Clients:

To cancel a life insurance policy, the Policy Owner may either call Client Services at 1-800-387-7876 (English) 1-800-265-4804 (French) or send a written request. Written requests must be signed, dated and include the policy number. If a policy is being paid for by automatic bank drafts, it will take at least 5 business days to stop future drafts.

For PLICC Insurance policies, send written requests to:

Primerica Life Insurance Company of Canada
P. O. Box 174
Streetsville Ontario L5M 2B8
Attn: Cancellations
Fax: 905-813-5312 – Attn: Cancellations

Frequently Asked Questions

Can I get a complimentary account?

All Representatives below the level of Regional Vice President (RVP) can choose the Limited service level at no monthly charge. See Service Levels and Pricing for details on what features each service level includes.

How do I reset my password?

Follow the instructions to log in, if you forgot your password.

If you want to change your existing password, enter your user ID and current password above, then check the Change Password box. Click the Log In button and follow the instructions to change your password.

How do I change my service level?

Log in to POL and go to My Account arrow Service Selection to change your service level. Keep in mind that the service levels available to you depend on your title.

My subscription has lapsed. How do I reconnect?

If it has been less than 3 months since your account expired, log in above and you will be directed to reconnect your account.

If it has been more than 3 months since your account expired, sign up for access again.

PRIMERICA ONLINE POL

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